To Our Valued Customers,
We are writing to provide a transparent update on recent international trade regulations that are currently impacting cross-border shipments to the United States.
The Current Trade Environment
Recent changes in U.S. trade policy have introduced significant complexity and cost to international shipping. Key updates that affect imported goods include:
- New Reciprocal Tariffs: The U.S. has issued updated reciprocal tariffs with a baseline global rate of 10% on various products, with rates ranging from 15% to 41% for many countries. Products from specific regions, such as Brazil and China, are subject to even higher rates.
- Changes to Low-Value Shipment Rules: Recent regulatory changes mean that duties and taxes are now being applied more broadly to international shipments, potentially adding costs to your orders.
Impact on Delivery and Packages
These regulatory changes directly affect package delivery:
- Payment Required for Delivery: Carriers like UPS will not deliver packages if import duties, taxes, or brokerage fees are owed. Packages are held until payment is made.
- Potential Delays: Unpaid fees can cause significant delays. If fees remain unpaid, packages may be returned to the sender or, in some cases, abandoned.
- Carrier Adjustments: Some postal carriers are temporarily suspending or adjusting service to the US as they work to comply with new duties collection methods.
Our Long-Term Solution: Direct US Shipping
We understand the frustration these fees and delays cause. To provide a superior and streamlined experience, BUT 1ST NAILS is working diligently to establish a permanent solution for direct US-to-US shipping.
This is a comprehensive undertaking that requires significant time to complete the necessary business paperwork, including obtaining business licenses, IRS tax registration, various business permits, and employee visa permits that must be granted before we can fully transition our operations.
Our Immediate Solution: Delivered Duty Paid (DDP) Shipping
In the interim, we are implementing a new strategy to provide you with a more predictable and cost-effective shipping experience:
Delivered Duty Paid (DDP) Shipping: We are transitioning to the Delivered Duty Paid (DDP) method for handling duties and taxes. This means we pay applicable duties, fees, and tariffs in advance on your behalf, so your order should not incur unexpected extra costs upon delivery. Any applicable fees will be calculated and included in your checkout total, giving you complete transparency on your final cost.
What This Means for You
- No Surprise Fees: You'll know your total cost at checkout, with no unexpected charges at delivery
- Faster Delivery: Packages won't be held up waiting for duty payments
- Simplified Experience: We handle the customs complexity so you don't have to
We are working very hard to navigate these challenges and are continuing to explore additional options to improve the process further. We appreciate your patience and support as we remain committed to keeping BUT 1ST NAILS at the forefront and progressing for the future.
If you have any questions about how these changes affect your order, please don't hesitate to reach out to our customer service team.
Sincerely,
The BUT 1ST NAILS Team